• Africa
  • Asia
  • Oceania
temp Mesmerizing holidays in Benin

The African nation of Benin, formerly known as Dahomey was first to …

temp Mauritius the Perfect Escapade

Mauritius is located in the vast Indian Ocean offering you breathtaking beautiful …

temp Travel to the breathtaking Cameroon

African nation of Cameroon is well known for its thick rainforests, diverse …

temp Travel Cambodia

Travel Cambodia and get lost in its spell bounding natural beauty. The …

temp Holiday trip to East Timor

Atoll of East Timor is the independent country located near Australia. Portuguese …

temp Going to Bhutan

Bhutan is country located amid the Himalayan mountain ranges; many know it …

Home > Blog > Issues using email to notify of flight time changes

Issues using email to notify of flight time changes

This issue has appeared in my email inbox a few times this month so I thought it was worthy of a rant. An airline changes the flight time and notifies the passenger via email. This is the only method of communication, no letter is sent or telephone call made to inform them that their flight time has changed.



Issues using email to notify of flight time changes

Flight time changes

The passenger appears at the airport expecting to depart on the time on their tickets, to find that the flight has left some hours earlier and the holiday that they have spent all year saving for is ruined. Or the airline expects the passenger to rebook another flight and pay for the tickets again.

Unreliable method of communication

Email is one of the most unreliable forms of communication, yet for airlines it is the cheapest, but I think that the airline should make all effort to communicate with the passengers when their flight time has changed.

Customer should receive refund

I am all for companies using email to communicate with customers but, surely the passenger is not at fault if they do not receive the email and a full refund should be given. Is this yet another cost cutting exercise by the airlines?

Check with the airline before travelling

Personally, I think the airline involved in this complaint could have been done more to communicate with their passenger, but, a lesson to learn here is make sure you check the times of the flight the day before and on the day you fly.

What do you think? Is email a trusted form of communication?

Similar Posts:

Leave a Reply

Your email address will not be published.

5 × two =